Test your index
find information quickly
your website or publication to the test
your website or publication and define several tasks that your customers may wish to do.
and procedural, that you need to know to complete these tasks.
if you can find the
through the index or other navigation aid.
Better yet, give the above tasks to a few users or potential users and have them test your index or navigation aid.
you find all
references to the
topics you were searching?
- How quickly
find the answers?
are the possible
implications for customer loyalty,
sales, or customer
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